Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

Young people he works with don't have enough  time to participate to cultural activities because of their too loaded program with internship, studies.

They keep up with their culture of origin principally through music.

Young people of different nationalities live within different communities, does not share meals.

Youth worker

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

- He feels good about talking to them within non formal conversations about their experiences, their desires and discovering their cultural references.

- It is valorising when they fell confident enough to share their problems.   

He thinks that young people he works with are much more mature than French youngsters with the same age.

He is afraid that they won't really manage to obtain that they hope for such as French  nationality. 

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

- He has a complex job consisting of accompanying, supervising and educating them.

-  He also organizes exhibitions to raise awareness about difficulties encountered by young people with refugee background. 

But young people don't feel concerned and don't really come to visit these exhibitions.

Gains

Pains

- Learning new things and sharing activities with young people

- Job responsibilities are too confuse and too demanding 

- feeling powerless to help them to get better integrated, find better job opportunities.

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • she observes carefully all what's happening around her during the interview. She is shy and needs to be encouraged to dare to talk   she doesn't talk much during the creative activity and needs to be encouraged to take any action

Young person

  • She says not to have even tried to learn French, it's her husband who deals with everyday tasks requiring a contact with the local society since they arrived to France 2 and a half years ago.

  • she says that she didn't have the possibility up until now because of pregnancy and because of taking care of her daughters.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • it is hard for her to express her preferences and talk about herself in the presence of others

  • when talking about images, her first association is nature.

  • she is extremely shy, apparently she is not used to be being questioned by people she  doesn't  know.

  • the  other participants of the workshop are talking about practical issues with the facilitator and she listens to  it at the same time

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • she does not use any kind of images in her everyday life, she does not even take pictures with her self-phone

  • she does not use the internet either.

  • she live  in Marseillles for approximately 3 years.

  • she does not go out often, her main leisure activity consists of going to the see side or taking a ship with her husband and her children who love swimming but she does not.

  • they also draw together at home

Pains

  • peaceful family life, happy with  her  children

  • she doesn't really know how her situation or quality of life could be improved or what she could do for that.
Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • In general : as member of the LGBTQ community, he is often insulted in the streets of Marseilles, almost every day.

  • During the interview, he is very attentive to the smallest remark or reaction, always eager to learn something new.

Young person

  • creating visual content for him is a way of self-expression but intended only to show to close friends. He uses social networks, but only in private mode. The role of the mages for him is mostly linked to his main concerns about his sexual identify.

  • His most urgent priority is to improve his skills in French.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • he has contradictory feelings toward his culture of origin. When he is asked to choose a pattern, first he rejects everything coming from where he is coming from, finally he chooses an image representing a sentence written in the style of classical Arabic calligraphy.

  • He expresses his deception about what he was expecting to find in Europe concerning tolerance towards people from his community.

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • He left Istanbul where he used to live with his family to search for a more open society towards people belonging to his community.

  • He is trying to find a job as sales manager. This is used to be his work in Istanbul but he is systematically reoriented to local association from state institutes because of his linguistic difficulties.

  • He uses online tools, applications to improve his French and grabs every opportunity to learn something new.

Pains

  • Making part of a small community regrouping people with diverse profile

  • having learnt new things, new competences

  • Deception about the way people of his community are treated in Marseilles

  • difficulties in professional insertion, hardship of mastering french language.

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • other young people around are engaged in a creative activity, they are talking in a non-formal way and laughing

  • the society in his culture of origin does not accept and does not understand the "image" he reflects as a member of the LGBTQ community.

  • his family is not aware either of his activities, priorities, desires, needs.

Young person

  • His priority is  to learn French and to find a job.

  • for him, images, drawings are linked to childhood. He prefers simple and optimistic imaged evoking childhood souvenirs 

  • actually, image is also a tool to fashion the way he looks at himself and to create souvenirs for himself

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

Gains

  • taking pictures is an important tool to express and even more to feel his freedom.

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • he watches movies and listen to songs in order to improve his linguistic skills.

  • He is interested in images in relationship with his sexual identity,  fashion and he doesn't use images to communicate but to learn of them

  • he takes photos all the time mostly of himself

  • he  is an  active user of photo applications

  • he is always in a hurry, young refugees have endless appointments with the different institutions of local authorities which take time and energy. Basically he does everything in person that most of the local people do online.

Pains

  • Making part of a small community regrouping people with diverse profile

  • having learnt new things, new competences

  • Deception about the way people of his community are treated in Marseilles

  • difficulties in professional insertion, hardship of mastering french language.

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • She chooses a picture where drawing is very precise, herself  being very well organised.

  • During the interview, he is very attentive to the smallest remark or reaction, always eager to learn something new.

Young person

  • About images : she says not have much knowledge about art and affinities to draw. The term image evokes in her nature,  landscapes and skylines from distant places she does not know.

  • In general : the most important and urgent thing is to officialese  her situation in France and  to learn the language but for asylum-seekers there ate no official language trainers.

  • She has never the less tried to participate to  a language courses, but it was too demanding (homework, independent  work), at the same time, it was too slow (only one occasion per week) so it didn't help her.

  • She also tried to learn individually but it is too hard to link written text to its right pronunciation.

  • she also uses online  language  learning applications.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • she feels that it is often hard to understand images, especially art and painting except  for realistic ones 

  • she  is optimistic  and feels that things are slowly getting better and better.

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • she arrived to France 7 month ago with her family and since she is still an asylum seekers  and doesn't have an official status yet in France. 

  • she does never think about creating images  herself or taking photos of things that she sees or appreciates except for special social events.

Pains

  • living in peace with  the perspective of new opportunities 

  • having learnt new things, new competences

  • being rejected, hardship of regularizing  her situation in France

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • she uses images mostly as proofs for reporting that the different activities did have place.

  • She doesn't use them to communicate through them with the beneficiaries, she doesn't share picture with them as it's a rather formal relationship with them.

  • Images has a non-formal and intimate character as for the participants

  • she observes that the main difficulty is to grab the attention of the beneficiaries, to make them participate to the activities organised by the association.

  • she is extremely attentive to all the participants reaction and needs and answers imedaitely.

Trainer

  • she has a special relationship with the beneficiaries, she has been received in their  homes, and she has helped them in their various administrative obligations.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • she loves the most  organising outside activities with children

  • - sometimes she feels frustrated when beneficiaries does not appear at their appointments

  • she really likes to organise outside activities and walk, especially with children.

  • She is fascinated by the use of images, and materiality and feels that integrating creative activities is beneficial above all as a kind of art therapy.

  • Her main need is the same as the beneficiaries' needs : making improvements in lingustic skills to be able to help them is an even more efficient way.

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • she works with a local  association for  3  years now.

  • she is the one who organises all the activities  as well as  the appointments

  • she works mostly with  women, young people and members of the LGBTQ community between 20 and 40 years old.

  • she really likes to organise outside activities and walk, especially with children.

Pains

  • helping people

  • having nice time especially with children

  • beneficiaries do not always care about the activities because they consider it is not important enough or they have other more important tasks or because they are tired psychologically and frustrated

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • people only come to participate to activities when the benefits are clear enough such as to language courses, at first place and to handcrafting workshops but the public for the two activities are is wholly different.

  • She seems to be willing to do something different and very interested in different opportunities to create her own structure to help people.

Trainer

  • Her main concern is problems of collaboration with some of her colleagues.

  • She made long studies and she lives in France for 12 years now.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • she loves the most  organising outside activities with children

  • - sometimes she feels frustrated when beneficiaries does not appear at their appointments

  • she really likes to organise outside activities and walk, especially with children.

  • She is fascinated by the use of images, and materiality and feels that integrating creative activities is beneficial above all as a kind of art therapy.

  •  

  • Her main need is the same as the beneficiaries' needs : making improvements in lingustic skills to be able to help them is an even more efficient way.

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • -she gives language courses for beneficiaries of the same origin as hers in 18 hours a week.

Pains

  • helping people

  • having nice time especially with children

  • beneficiaries do not always care about the activities because they consider it is not important enough or they have other more important tasks or because they are tired psychologically and frustrated

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • people only come to participate to activities when the benefits are clear enough such as to language courses, at first place and to handcrafting workshops but the public for the two activities are is wholly different.

  • beneficiaries are too preoccupied by  their administrative task to be able to wholly  concentrating on learning activities. 

Trainer

  • Her main concern is problems of collaboration with institutions, often interested in short term workshops without being able to go further to elaborate more efficient methods.

  • according to her, creative workshop, outside activities and linguistic trainings should be linked together to motivate beneficiaries but also to be more efficient pedagogically by using a practice based learning method.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • she is content to share ideas and new practices with the beneficiaries

  • she is also often frustrated because of the lack of time and the indifference of the institutions in employing innovative, creative tools

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • she gives language courses for beneficiaries of the same origin as hers in 18 hours a week.

  • she also organises creative workshops.

Pains

  • helping people, sharing practices 

  • having nice time and learning things from the beneficiaries

  • difficulties to employ end to spread new ideas and methods because of the complicatedness of institutions' functioning.

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • I actually faced an issue today, I was visiting a family of Syrian refugees whom arrived in France three months ago. The issue we have i France is that school is no longer mandatory after sixteen years old, so we find ourselves having to integrate youth who have no studying background and no language tools into the labor market. They usually want to learn and study but they do not benefit from government financial support before the age of 25. What can we do with newly arrived asylum seekers passed sixteen years old ?

  • During the interviews two young persons she is working with were present.

Trainer

  • I work with youth taking it case by case . I co-construct with them their personal and professional project along with my professional network among the region. I can sometimes call an interpreter but depending on the funds. I usually have to use images to communicate. I use Goggle and cryptos. I use logos and it helps, it takes a while to have them recognize logos of different organisms they have to deal with. One of the family I work with have put little post-its all over their apartment, translated into their own languages, and I think it is a smart way to quickly learn the language. I realize each day that our cultures are really different. We do not share the same educational backgrounds. I realized that the cryptos we use for toilets do not ring any bell to all those young Syrians coming from refugee camps. I recently organized a summer camp for a group of newly arrived young asylum seekers, and we have tried to transmit some of our social habits through images. I think that for programs such as the humanitarian corridors, it would be great to make the families become familiar with logos and cryptos before they arrival to Europe, for them to feel less lost among arrival.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • Estelle_french female, 37 years old- Social worker/French Humanitarian Corridors, East region of France, based in Bordeaux, one of her missions consists in integrating young syrian refugees arrived from Syria through safe and legal pathways into trainings and labor market.

  • We try to co-construct together personalized projects. The french government provides sessions of two hours of french language courses, and it is not enough. I look for families willing to welcome those young people for a short term stay at their places, for a lingusitic and cultural deep immersion.

  • at the time of the interview she has just finished her working day and she was in demand to share her experiences  and to be heard.

  • she was enthusiastic and optimistic  and revolted at the same time because of the impossible demand for youth to be integrated quickly when they have just went through traumatizing experiences.

Gains

Pains

  • setting up individual programs and to help,

  • optimism and enthusiast to use new methods too help, including visual edusation

  • difficulties to help young people between 16 and 25 years old because of  the French administrative and educational system.

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • In Lebanon I used to be able to say whatever I wanted it was easy for me to communicate. When I arrived in France. Rules and laws are completely different here, the society is not only different, but very difficult. Here I am obliged to adapt to french rules and sometimes as a veiled lady I feel discriminated. It is a mixed feeling because I feel discrimination at first sight, and then I understood that in the french society, if I start smiling, it becomes easier and then people become extremely nice after a few first exchanges. Lots of smiles are needed. They are nice afterwards.

Young person

  • Yesterday I helped my father to go look for a job. I help him because since we arrived in France it is very difficult for him to understand things here. He is old. I also talked about my self at the agency but I lack experience, my CV is empty and I do not hold a driving license. I am hosted in the country side and need to drive. On top of that I am veiled. Yesterday was at first very exciting and positive but I felt a bit sad because I felt that nothings can actually be for me, for my own profile. I would like to understand better why I can not easily find a work. It is hard to find someone willing to interpret for free. Maybe I would like at least a video so even my parents could understand what are the processes we have to do. They do not read nor right and it would be easier for all of us.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • Nahida_Syrian female, 19 years old, she arrived to France in june 2022, with the french humanitarian corridors, she used to live in a refugee camp in north Lebanon, no access to education, and she now is settled in Agen France, with her family. She can not benefit from government financial assistance as she is not 25 years old yet, and can not go to school anymore. She has to quickly integrate trainings and integrate the labor market.

  • I feel proud because yesterday I was not afraid. But it made me realise that I do not speak the language and I do not drive. I sometimes feel that people are making fun of me. That my situation seems ridiculous and to make fun of. The interpreter was nice to me yesterday and it helped.

  • during the interview she was enthusiastic to share her difficulties

  • she behaved as if it was a formal job interveiw

Gains

Pains

  • nice contact with some persons

  • feeling discriminated and lost

  • hardship of finding help

Sees, Hears, Observes
Says, Thinks

What does the user observe in his/her environment?
What people around him/her do tell, think and do?
What kind of voices, opinion can be heard around?
What kind of actions, behaviour can be seen?
What changes can be observed?

What is in the user's mind?
What are the main topics he/she is raising? What is the user's opinion?
What are his/ger thoughts, ideas, reflections about the topic?

  • Here I have met a friend, he is syrian, and he helps me understand a bit the society. I do not speak french, I do not understand how french people live. I just understood there are croissants. Laughs.

  • it is hard for him  to express his feelings ans thoughts. His answers are very short.

  • during the interview he didn't immediately understand the. questions, he sister had to reexplain them to him.

  • he doesn't seem to feel concerned

Young person

  • I like the idea to work. I do not speak the language here though

  • I do not really understand what the social workers try to explain to me. We rarely have interpreters. Google helps a bit for translations and maps and images.

Feels

What are the main feelings of the user?
What are the feelings she/he expressed verbally?
What are the feelings she/he expressed through non verbal communication?

  • Walid has face difficult times and two traumatizing arrests for non having valid papers in Lebanon.

  • I was really shy during the last interview I had with the person in charge of helping me to find a job and to see what kind of job I could be able to do here in France. I feel very dependent here and I don’t like to fell dependent, except from my family

Gains

Does

What are the concrete actions the user is engaged in? What is the short story of the action?
What are the main results of the action?

  • Walid_syrian male, 20 years old, He arrived to France in june 2022, with the french humanitarian corridors, he used to live in a refugee camp in north lebanon, no access to education, and he now is settled in Agen France, with his family. He can not benefit from givernment financial assistance as he is not 25 years old yet, and can not go to school anymore. He has to quickly integrate trainings and integrate the labor market. In Lebanon, he used to sell tissue in the streets to get some money to help his family.

Pains

  • not being able to understande local society, language.

  • being safe